Refund policy
How top-ups and billing corrections work on 1AI Cloud. Last updated 6 November 2026.
Top-ups are prepaid
1AI Cloud is pay-as-you-go. You top up a balance in the console and each API request is charged against it. Check the rates in the console and top up only what you plan to use.
No refunds
All top-ups are final. We do not refund top-ups, whether the balance has been used or not, and we do not refund usage charged for requests you or your API keys have made. Your balance cannot be exchanged for cash or transferred to another account.
Billing errors
If a payment was taken twice, a top-up was paid but never reached your balance, or a request was charged at the wrong rate because of an error on our side, email us at [email protected] with your account email and the order number. Once we confirm the error, we correct it, by crediting your balance or reversing the duplicate payment.
Chargebacks
Please contact us before disputing a payment with your bank or payment provider. We may suspend an account while a payment dispute is open.
Closing your account
You can ask us to close your account at any time. Any remaining balance is not refunded when an account is closed.
Contact
1AI Cloud (一智连天下) is operated by Clouds Connection Pte Ltd, 4 Shenton Way, #11-01 SGX Centre II, Singapore 068807. Email: [email protected].
